• Location
    Andheri(W), Mum-58
  • Emergency Call
    022-66487500
  • Mon - Fri
    9 am - 5 pm
  • Sat
    9 am - 1 pm

Admission

Before Admission

  • Reservations can be made for bed classes (twin and above), operation theatres and daycare procedures.
  • The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking.
  • We accept only cash or MasterCard and Visa credit/debit cards. The surgical bookings are confirmed by the admission department a day prior to surgery. While all efforts will be made to give you a bed/class of your choice, this may not always be possible.
  • While all efforts will be made to give you a bed/class of your choice, however, it may not always be possible.
  • Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund.
  • Please contact the IPD counter for all issues related to cancellation – 022 66487544/545

On Admission

  • Please bring along personal toiletries, slippers/footwear. Keep some cash for miscellaneous purposes or in case of an emergency.
  • Maintain enough cash for miscellaneous purposes or in case of an emergency;
  • Please safeguard your valuables and mobile phone. The hospital will not be liable for any loss of money or valuables.
  • Please do not bring video cameras or other recording devices into the hospital. We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment.
  • We regret any inconveniences caused. If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions desk in writing and they will try their best to accommodate your request.
  • We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.
  • One 24 hour attendant, 1 visitor pass are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes.
  • Remember-noise levels and visitor borne infections can hinder the recovery of your patient. Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for the same.
  • Tariffs are subject to revision without prior intimation. Emergency tariffs are applicable for services rendered beyond schedule timings.
  • International tariffs are applicable to foreign nationals (Not holding INDIAN Passport).
  • Emergency charges are applicable on Sundays and public holidays and beyond the normal timings. Please get the clearance note singed by the admission desk before any procedure /surgery.
  • Only one relative must be present in the room with the patient. Patient visiting hours are between 11.00 am to 12.00 pm and 5.00 p.m. to 7.00 p.m. for the ward patients and 10.00 am to 11.00 am and 5.00 p.m. to 7.00 pm for ICU patients on all days.
  • Visitors must have visitor passes to visit the patient in the ward. During surgery, one additional pass is provided for the patient’s relative.


During your stay - Housekeeping and inpatient meals

Housekeeping

A hygienic environment is essential for quick recovery of your health. Please help us maintain hygiene and cleanliness in the hospital by strictly following all the hospital rules and regulations at all times. Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited. . Keep the toilets clean and dry. Use the dustbins for disposal of any waste. Housekeeping of in-patient rooms is done thrice a day; in case you need any additional assistance please place the "Housekeeping" tag on your room door. We take pride in serving you. Giving tips is prohibited.

Meals

The hospital kitchen is equipped to serve well-balanced vegetarian meals. Special diets will be served as prescribed by the doctor. All meals are planned and their preparation is supervised by trained and competent dieticians. No outside food is allowed, either for patients or patient's attendants.

Patient dietary timings:

  • Therapeutic Meals are served from the Hospital's Pantry to all the IPD patients
  • Meals are planned by Qualified Clinical Dietitian's as per patient’s medical condition.
  • Meals in the Pantry are strictly prepared under strict hygiene and sanitation practices.
  • All meals preparation and supervision are made under guidance of Qualified Dietitian of the Hospital.

Meals Served from the Therapeutic Kitchen of Hospital:

Service Timing
Morning Tea / Coffee 07:00 am - 07:30 am
Breakfast + Fruits 08:00 am - 09:00 am
Mid-morning – Milk 10:00 am - 10.30 am
Lunch 12:00 pm - 01:00 pm
Evening Tea / Coffee and Snacks 04:00 pm - 05:00 pm
Dinner 07:00 pm - 08:00 pm
Bed Time Milk 09:30 pm – 10:00 pm

You are requested to have the meals at the designated time. Patients will be charged extra for additional meal/snacks/juice/milk /coconut water etc..



At the Time of Discharge

Your doctor will inform the suitable day and date for you to be discharged. Please check with the nurses in your ward, to know what time you may be discharged. For your safety and well-being, we recommend that a family member or a friend accompanies you on the day of your discharge. Our staff will assist you in the following:

Procedure

  • Arrange for a follow-up appointment at our outpatient clinics, if needed.
  • Give you the medicine that your doctor has prescribed and advise you on the medicine usage.
  • Teach basic self-care procedures and health education, so that you care for yourself back home.

Please be reminded of the following:

  • Follow the medication instructions and keep the follow-up appointment with the doctor.
  • Check your bedside cabinet, to ensure that you have not left any items behind.
  • Withdraw any personal items that you may have placed in the safe, or with our Patient Service Centre.
  • Return all gowns, blankets, and any other items which belong to the hospital.

Discharge Time

Discharge from the hospital must be taken between 10.00 am to 12.00 pm between Monday to Saturday. If you choose to stay beyond 12.00 pm, an additional day's rate is applicable.



Other services

Clothes and Linen

It is mandatory for patients to wear hospital clothes. The hospital provides washed and clean linen to all patients. Single room patients are provided with bed and bath linen. Please avoid bringing outside linen, as this may cause infection. For any additional linen, you may contact the ward nurse.

Facility Management Services

The nurse on duty must be informed for any help relating to electrical light switches, air-conditioners, television, plumbing, showers, flushes etc., please inform for assistance.

- Please do not attempt to shift or repair any electrical item by yourself.

- Do not touch the oxygen and suction pump equipment.

- The windows are locked. Do not attempt to open them.

- Use of mobile phones is strictly restricted in patient related areas.

Report collection/delivery

All reports must be collected from the report dispatch centre on the ground floor.


Patients Rights & Responsibility

Rights of the Patient: -

  • Right to have uniform care - Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Respect - Respect for personal dignity and privacy during examination, procedures and treatment.
  • Protection - Protection from physical abuse or neglect.
  • Confidentiality - Treating patient information as confidential.

Right to have Information

  • Right to have information on diagnosis, treatment and medicines.
  • Right to have information on cre plan, progress and their health care needs facility available to the patient.
  • Right to complain & Information on how to voice a complaint.
  • Right to know about hospital rules & regulation applying to patient.
  • Right to information on the expected cost of the treatment & details of the bill.
  • Right to request for a copy of medical records as per the protocol of the hospital.

NOTE: Patient’s may request for the indoor case papers with a written application along with payment of INR 350/- and duplicate reports may be obtained with payment of INR 180/-.


Participation

  • Right to seek second opinion about treatment, etc
  • Right of Refusal to treatment.
  • Right to consent before any invasive procedure, before transfusion of blood and blood components, anesthesia, surgery, initiation of any research protocol and any other invasive / high risk procedures / treatment.)
  • Right to access clinical records.




Patients’ Responsibilities

Personal Information -

  1. To provide accurate and complete personal details: full name, date of birth, occupation, father's / husband's name, mother's name, nationality, and complete address including E-Mail, mobile, telephone number along with identification proof.
  2. To provide accurate and complete information about present & past illness, hospitalizations, medications, allergies if any and other information relating to health.

Doctor consultation

  1. To be on time for the appointment.
  2. To follow the prescribed treatment plan & doctor’s instructions diligently.
  3. Treat hospital staff, doctors, other patients, and visitors with courtesy and respect.
  4. Not to give medication prescribed for you to others.
  5. Not to take any medications without the knowledge of your doctor.
  6. To take necessary preventive measures in case of infectious diseases as per the doctor’s instructions.
  7. To maintain
  8. all the records of your illness
  9. To keep the doctor informed if the patient wants to change the hospital/doctor.

Abiding Hospital Rules -

  1. Comply with the NO SMOKING/NO ALCOHOL / PURE VEG NO ONION - GARLIC policy.
  2. Comply with the visitor policies to ensure rights and comfort of other patients.
  3. Ensure adherence with the visiting policy for female patients.
  4. Pay for services billed in a timely manner as per the hospital policies.
  5. Be considerate of noise levels, privacy, and safety.
  6. Take care of own belongings or valuables, hospital management is not responsible for theft or any loss of personal belongings.
  7. Weapons are prohibited inside the hospital premises.
  8. Extend cooperation to the Hospital Management in case of unavailability of bed or transfers to other hospital. (w.r.t. - Transfer protocol of BMCC’S Peripheral Hospital)
  9. Extend respect & cooperation to the attending doctor in case the doctor has a medical emergency of other patients to attend.